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Empower Your Employees: How to Communicate Employee Travel Insurance Coverage

Communicate Employee Travel Insurance Coverage

Empower Your Employees: How to Communicate Employee Travel Insurance Coverage

Summer travel season is in full swing, with more and more Canadians taking their vacation internationally. As an employer, you are likely the administrator of your employees’ travel coverage, as comprehensive travel insurance is a typical enhancement to group benefits packages. According to CloudAdvisors data insights, 72% of Canadian Companies offer out-of-province emergency coverage. Travel insurance provides valuable protection during personal vacations, ensuring your employees’ safety and peace of mind. Not all plans are equal and have their intricacies regarding who is covered, what is covered, and how long they are covered. 

When travel season picks up, we encourage our clients to re-educate their employees on travel coverage to ensure their well-being and safety while out of the office. This blog post will discuss the importance of educating your employees about their travel insurance coverage, empowering them to make informed decisions, and maximizing their benefits.

Travel insurance provides coverage for medical emergencies, trip cancellations or interruptions, lost baggage, and more, ensuring your employees are protected in unforeseen situations. 

Why Include Employee Travel Insurance in Your Group Benefits Package? 

Enhancements like employee travel insurance go beyond basic health and dental to help you attract and retain top talent while ensuring employee well-being and satisfaction. Personal trips are common among Canadian employees, and providing travel insurance demonstrates your commitment to your workforce’s safety and peace of mind.

Importance of Employee Travel Insurance Education:

While offering travel insurance coverage is a significant benefit, educating employees about its features and limitations is equally important. By clearly understanding their coverage, you empower them to navigate potential challenges effectively and take necessary precautions during their travels. Educated employees are more likely to utilize their benefits wisely and make informed decisions to protect themselves and their loved ones.

How to communicate Travel Insurance Coverage Details:

Effectively communicating travel insurance coverage details to employees is critical. Consider implementing the following strategies:

  1. Benefit Plan Documentation: Ensure that travel insurance information is included in your comprehensive benefits package documentation, making it easily accessible to employees.
  2. Clear Language: Simplify insurance terminology and policy language to ensure clarity. Use plain language explanations, bullet points, and examples to help employees grasp the key concepts and coverage details.
  3. Dedicated Communication: Send targeted communications, such as emails or newsletters, explicitly addressing travel insurance coverage and its importance. Highlight key features, eligibility criteria, coverage limits, and specific requirements or exclusions.

Employee Travel Insurance Coverage Elements to Focus On:

When educating employees about travel insurance coverage, emphasize the following key elements:

  1. Medical Coverage: Highlight the importance of emergency medical coverage, including coverage for medical expenses, hospitalization, and medical evacuation.
  2. Coverage Exclusions: Pre-existing conditions and stability clauses should be emphasized before employees travel.
  3. Trip Cancellation/Interruption: Explain the protection offered against unexpected trip cancellations or interruptions due to illness, accidents, or unforeseen events, emphasizing any applicable conditions or limitations.
  4. Baggage Loss/Delay: Communicate the coverage available for lost or delayed baggage, along with the necessary steps for reimbursement and assistance.
  5. Travel Assistance Services: Educate employees about the availability of travel assistance services, such as 24/7 support, emergency travel arrangements, translation services, and legal advice.

Encouraging Proactive Planning:

Promote proactive planning and encourage employees to consider their travel insurance coverage before embarking on trips. Provide them with resources and tools to assess their needs, understand coverage limits, and evaluate any additional coverage options they may require based on their specific travel plans. This approach empowers employees to take ownership of their coverage and make informed decisions

Employee Support Channels:

Establish channels for employees to seek clarification and guidance regarding travel insurance coverage. This could include a dedicated HR representative, an Employee Benefits Advisory, or an online portal with frequently asked questions and contact information for assistance. Promptly address any questions or concerns, ensuring employees feel supported and valued.


Educating your employees about their travel insurance coverage is a vital step toward maximizing their benefits. By clearly communicating coverage details, highlighting key elements, and encouraging proactive planning, you empower your employees to make informed decisions and effectively utilize their travel insurance. Remember to provide ongoing support channels and resources to address queries or concerns. By prioritizing education, you create a knowledgeable and empowered workforce that can confidently navigate their travels, knowing they have comprehensive travel insurance coverage through your group benefits package. The best way to ensure the safety and security of your employees abroad is through education. 

Do employees travel internationally on behalf of your organization?

There are coverage options available that employers may qualify to purchase where their is no pre-existing condition or stability clause limitation for business travel.

If you’re looking for comprehensive employee benefit solutions tailored to your organization’s needs, visit Davis Benefits & Pensions Ltd.

Kirk Davis

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